1. Introduction

These Terms & Conditions govern your use of Genuine License Key, including browsing our website, purchasing digital software licenses, contacting support, and using any services provided through this website.

If you do not agree with these terms, please do not use our website or purchase our products.

2. About Our Products

Genuine License Key sells digital software licenses and product keys for software products such as Windows, Microsoft Office, Visio, Project, Windows Server, and related digital software products.

All products are delivered digitally. We do not ship physical boxes, CDs, DVDs, USB drives, printed manuals, or other physical items unless clearly stated otherwise.

3. License Types

Product licenses may include OEM, Retail, Volume, or other digital license types depending on the product description. Customers are responsible for reading product details before purchasing.

• OEM licenses are generally intended for one device unless stated otherwise.
• Retail licenses may offer different activation flexibility depending on product terms.
• Volume licenses may be sourced through volume licensing channels.

4. Order Processing and Delivery

After payment is completed and verified, digital product keys or license information may be delivered by email, WhatsApp, customer account, or other digital communication methods.

Delivery time may vary depending on payment verification, product availability, order volume, or technical factors.

5. Customer Responsibilities

Before purchasing, customers are responsible for:

• Checking product compatibility with their device or operating system.
• Choosing the correct software version and license type.
• Providing accurate email, WhatsApp number, billing, and order information.
• Following installation and activation instructions correctly.
• Contacting support before opening payment disputes or chargebacks.

6. Software Installation and Activation

We may provide installation guidance, download references, and activation support when applicable. However, customers are responsible for ensuring their device meets the technical requirements for the product.

For Microsoft Office installation, customers may need to uninstall older Office versions before installing a new version to avoid conflict or activation errors.

7. Payments

Customers must complete payment using available payment methods on our website or payment instructions provided by us. Orders may not be processed until payment has been verified.

We reserve the right to cancel or hold orders that appear suspicious, incomplete, fraudulent, duplicated, or unverifiable.

8. Refunds and Replacements

Refunds and replacements are handled according to our Refund and Returns Policy. Because our products are digital licenses, refund eligibility may depend on product delivery status, activation status, and verification of the issue.

If a license key does not work, customers must contact our support team first for troubleshooting or replacement options.

9. Prohibited Use

Customers agree not to use our website, products, or services for:

• Fraudulent transactions or unauthorized payments.
• Reselling products without permission where prohibited.
• Abusing refunds, disputes, or chargebacks.
• Attempting to hack, disrupt, or misuse our website.
• Providing false order, billing, or contact information.
• Any activity that violates applicable laws or regulations.

10. Product Availability and Pricing

Product prices, stock availability, license types, and promotions may change at any time without prior notice. We reserve the right to correct pricing errors, product description errors, or availability mistakes.

If an order is affected by a pricing or stock issue, we may contact the customer to offer a solution, replacement, alternative product, or cancellation where applicable.

11. Trademarks and Brand Disclaimer

Microsoft, Windows, Office, Visio, Project, and other brand names are trademarks of their respective owners. Genuine License Key is not directly affiliated with Microsoft or other trademark owners unless clearly stated.

Brand names are used only to identify the products and software licenses offered or discussed on this website.

12. Limitation of Liability

We are not responsible for losses caused by customer device incompatibility, incorrect product selection, misuse of license keys, third-party software issues, user installation errors, or failure to follow support instructions.

Our liability, where applicable, is limited to the amount paid for the relevant order.

13. Account and Order Information

Customers are responsible for keeping their account, email, and order information secure and accurate. We are not responsible for delivery problems caused by incorrect contact details provided during checkout.

14. Privacy

Customer information is handled according to our Privacy Policy. By using our website, you agree that we may collect and process customer data for order processing, support, fraud prevention, and service improvement.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes are published means you accept the updated terms.

16. Contact Information

If you have questions about these Terms & Conditions, your order, license activation, or support, please contact us.