Refund Policy
Last updated: [April 19, 2026]
At Genuine License Key, we are committed to providing reliable digital software licenses and ensuring customer satisfaction. Due to the nature of digital products, please review our refund policy carefully before making a purchase.
---1. Digital Product Notice
All products sold on our website are digital licenses (no physical items). Once a license key has been delivered or displayed, it is considered used.
---2. Refund & Replacement Eligibility
We offer refunds or replacements under the following conditions:
- The license key is invalid or cannot be activated
- The product was not delivered within 24 hours after successful payment
- You purchased the wrong product and the key has not been activated
To process your request, we may require proof such as screenshots or screen recordings showing the issue.
---3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The license key has been successfully delivered and activated
- The product is incompatible with your device or system
- You changed your mind after purchase
- The wrong product was selected due to not reviewing the product description
4. Replacement Policy
If a license key is confirmed to be faulty and unused, we may provide a replacement key instead of a refund, depending on availability.
---5. How to Request Support
If you experience any issues, please contact us:
- Email: admin@genuinelicencekey.com
Please include your order number, purchase email, and a clear description of the issue.
Our support team typically responds within 24–48 hours.
---6. Processing Time
Approved refunds or replacements are usually processed within 1–2 business days after verification.
---7. Additional Information
Customers are encouraged to carefully review product descriptions before purchasing to ensure compatibility and correct product selection.
---8. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated date.
