Refund and Returns Policy

1. Overview

This Refund and Returns Policy explains how refund requests, replacement requests, and support claims are handled for purchases made through Genuine License Key.

By purchasing from our website, you agree to the terms described in this policy.

2. Digital Product Policy

We sell digital software licenses and product keys. These products are delivered electronically by email, WhatsApp, customer account, or another digital delivery method.

Since digital products cannot be physically returned, customers are required to contact support first if they experience any issue with their license key, installation, or activation.

3. Refund Eligibility

A refund may be considered in the following situations:

• The license key has not been delivered.
• The delivered license key is invalid and cannot be replaced.
• The product received is different from the product ordered.
• Activation fails and our support team cannot resolve the issue or provide a working replacement.
• A duplicate payment was made for the same order.

4. Non-Refundable Situations

Refunds may not be available in the following situations:

• The license key has already been delivered and successfully activated.
• The customer purchased the wrong product by mistake.
• The customer no longer needs the product after delivery.
• The issue is caused by incompatible hardware, unsupported operating system, or customer device problems.
• The customer refuses to follow activation or troubleshooting instructions provided by support.
• The product is not refundable due to completed digital delivery and valid license status.

5. Replacement Policy

If a license key does not work and the issue is verified by our support team, we may provide a replacement key instead of a refund.

Replacement is usually the first solution for activation-related issues, especially when the product has already been delivered.

6. Order Cancellation

Orders may only be cancelled before the product key or digital license has been delivered. Once delivery has been completed, cancellation may no longer be available.

7. Refund Request Process

To request a refund or replacement, please follow these steps:

8. Refund Processing Time

Approved refunds will be processed using the original payment method or another agreed method where applicable.

Processing time may vary depending on payment provider, bank, or payment channel.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before opening a payment dispute or chargeback. Most activation and delivery issues can be resolved through support or replacement.

Unauthorized chargebacks may result in suspension of support or cancellation of related services.

10. Contact Information

If you have questions about refunds, replacements, or activation issues, please contact us using the details below.