Refund Policy
At GenuineLicenceKey.com, customer satisfaction is our top priority. We strive to provide genuine, working software license keys at affordable prices. Due to the nature of digital products, please read our refund policy carefully.
1. No Refunds After Key Delivery
Once a license key has been delivered to you via email or shown after purchase, we do not offer refunds, except under the conditions listed below. Software license keys are digital goods and considered used once viewed or activated.
2. Eligible Refund Conditions
You may be eligible for a refund or replacement only under the following conditions:
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The license key is invalid or non-functional and cannot be activated.
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You have not received your license key within 24 hours of successful payment.
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You purchased a license for the wrong software edition, and the key has not yet been activated.
⚠️ We may request screenshots or screen recordings showing the error or issue for verification.
3. Ineligible Refund Cases
We cannot issue refunds in these cases:
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The license key was successfully delivered and activated.
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The software is incompatible with your device, system, or hardware.
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You changed your mind after purchase.
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You didn’t read the product description carefully (e.g., bought Windows 10 Home instead of Pro).
4. How to Request a Refund
To request a refund or report an issue, please contact us at:
📧 admin@genuinelicencekey.com
Include your order number, email address used for the purchase, and a brief description of the problem.
We will respond within 24–48 hours.
5. Replacement Option
In many cases, instead of a refund, we may offer a free replacement key if the original one is found to be faulty and unused.
Frequently Asked Questions (FAQ)
❓ Can I get a refund if I accidentally bought the wrong version?
If the key has not been activated, contact us immediately. We may offer a replacement for the correct version if available.
❓ What if the key doesn’t work?
Please send us proof (such as a screenshot or video) showing the error message. If confirmed, we’ll provide a new key or issue a refund.
❓ I didn’t receive my license key. What should I do?
First, check your spam or promotions folder. If not found within 24 hours, contact us with your order number and we’ll resend it.
❓ Can I refund after activating the key?
Unfortunately, no. Once the key is activated, it’s permanently bound to a device or account and cannot be reused or refunded.
❓ How long does it take to process a refund or replacement?
Refunds or replacements are typically processed within 1–2 business days after verifying the issue.